Jeri
Articles
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I had a poor experience due to service, food quality, or the facilities
Here at LevelUp we provide technical assistance for the La Rosa Chicken and Grill app and rewards program. We are unable to assist with in-store or customer service issues outside of the app. If...
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How Can I Save my Rewards for Later
Great question! The La Rosa app absolutely supports saving a reward for later so you don’t spend your rewards until you’re ready to do so!To pause a reward, tap the “Redeem” icon at the bottom of t...
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Where Can I View my Transaction History?
Your La Rosa transaction history is located in the app. Open the app and log in Open your menu settings (the Gear Icon near the top) and tap Transaction History You'll see a list showing the date...
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I disputed a La Rosa transaction with my bank or credit card issuer and now I can’t use my app. What do I do?
Submission of a dispute requires a mandatory process of arbitration between LevelUp and your bank or card issuer. This can be a lengthy process - sometimes weeks to months - to resolve. During this...
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Can I get credit for my order if I forget to use the app?
You sure can! While it's important to use the app every time to make sure you don't miss out on points, rewards, or special offers, if you ever forget to or if you are unable to scan your app at ch...
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How Do I Change The Email Address Registered To My Account?
You can update your email by following the steps listed below: From the app 1. Tap the "Gear" at the top, right-hand side of the app 2. Click "Edit Account Information" or "Profile" 3. Navigate t...
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I Never Received my Birthday Reward - What Gives?
The La Rosa rewards program does offer a birthday reward for existing app-users. This means that guests must transact using the app at least once before being eligible for this reward. To earn thi...
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How Do I Reset My Password?
If you're already logged into your account, you may change your password in the "Profile" tab of the app. There are two other ways to reset your password should you ever find yourself locked out of...
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How Do I Deactivate My Account?
To deactivate your La Rosa account and remove all information associated with your account from our platform, please take the following steps: 1.) Log into your control panel here using your La R...