Managing Your Account

• Profile
• How do I add a card to my account?
• Where Can I View my Transaction History?
• How Do I Change The Email Address Registered To My Account?
• How Do I Reset My Password?
• How Do I Deactivate My Account?

Billing

• What are my Billing options via the La Rosa Chicken & Grill app?
• Is my payment information secure in the app?

Order Ahead

• How Can I Order Ahead Via the app?
• Why can't I get Delivery to My Address?
• How Can I Cancel My Order Ahead Order or Check the Order Status

Credit & Rewards

• Details of the Loyalty Rewards Program
• How do Status Levels work?
• How Can I Save my Rewards for Later
• Can I get credit for my order if I forget to use the app?
• I Never Received my Birthday Reward - What Gives?

Charges, Disputes, and Refunds

• I was overcharged. How can I get a refund?
• I had a poor experience due to service, food quality, or the facilities
• I disputed a La Rosa transaction with my bank or credit card issuer and now I can’t use my app. What do I do?