Jeri
Articles
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Details of the Loyalty Rewards Program
With the La Rosa Rewards app you are always earning toward two rewards incentives: A loyalty reward - detailed below - and a Status Level - detailed here.Under the La Rosa rewards program, app-user...
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What are my Billing options via the La Rosa Chicken & Grill app?
What are my Billing options via the La Rosa app? There are multiple billing options you may choose from via the La Rosa app: Instant Billing Preload/Reload Billing Loyalty Only Instant Billing:In...
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How Can I Order Ahead Via the app?
The app absolutely supports ordering ahead! Here's how:1. Tap the “Order Ahead” icon on the bottommost, right-hand side of the application.2. Enter the address of the location from which you'd like...
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Why can't I get Delivery to My Address?
We're sorry for any inconvenience! The Delivery feature in the rewards application is still in slow rollout. Though delivery may not be ready at your local/preferred location just yet, keep an eye ...
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How Can I Cancel My Order Ahead Order or Check the Order Status
Please call the store you've ordered from to communicate changes, request status updates for the order, or to cancel your order before it is fulfilled. If you're unable to reach someone at the stor...
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Is my payment information secure in the app?
We appreciate this concern and are happy to assure you! Adding a card to the app is safe and secure – in some cases - it is even safer than handing your card to a cashier! We do not store your ca...
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Profile
Please tap the gear icon at the top right-hand side of your La Rosa app and tap your name to edit your Profile. On this screen, you may enter your name, phone number, birthday, and you may even re...
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I was overcharged. How can I get a refund?
If you're still at the store: Have the store refund you and redo the transaction for the correct amount. If you're no longer at the store: Contact the store directly to receive a refund, as they...
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How do Status Levels work?
In addition to the “Spend $50, Earn $5” loyalty program offered by the La Rosa app, app-users may also unlock different Status Levels to earn access to custom offers, birthday perks, and the respec...
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How do I add a card to my account?
To add a card to your account, tap the gear icon at the top, right-hand side of the app to access your settings menu and tap “Payment Method”. Tapping “Add a payment method” will allow you to add y...